This week we will call in on all the big four Australian banks for a surprise visit to a suburban branch and see how they go treating a potential new small business customer who walks in without an appointment, right before lunchtime!  The scenario we be a start-up sole-trader (with potential for single director company) shopping for ‘information’ on banking products for a small business.  Our mystery shopper walk-in, without an appointment….  Lets see how they stack up by the end of the week!  © 2012 Andrew McIntosh CPA