Good article here on the US challenges of managing employees with smartphones. It will be interesting to see how things unfold in Australia too: in this global social community, you can have an international legal, moral, commercial and/or personal crisis in seconds.
Social media teams in particular need to be ready at a moments notice to respond, in some cases not just to protect intangible and physical property, but also as a precaution for personal employee safety. We saw angry customers of one Bank identify and target one employee this week in Australia – effectively bullied online by customers.
Here’s a link to a blog by Matt Austin, a US labor law attorney: